Business First Service Level Agreement
Please note, use of NuSutus support desk is only available to active subscribers.
| Service | Business First |
|---|---|
| Remote support or configuration | Yes |
| Response Time | Incident: 1 business day
Major Incident**: 1 hour(s) during Support Hours |
| Support Hours | Business Hours:
Monday-Friday 8AM-5PM PST Closed 11:30AM-12:30PM PST Closed all Canadian Statutory Holidays Monitored Hours: Monday-Friday; 5PM – 10PM PST Sat/Sun/Holidays**; 8AM – 10PM PST |
| Yes | |
| Self-service portal | Yes |
| Phone support | Yes, during Business Hours |
| Voicemail | Yes, during Monitored Hours |
* Major incident is defined as the location is unable to make or receive phone calls.
** Except Christmas Day