AiVA – Your Ai Virtual Agent
Works with Live Agent and the nusutus+ Telecom System and has proven to increase speed, accuracy and order conversion rates. AiVA answers non-order questions and determines the best path for your customer, to Live Agent or to the store. AiVA reduces non-order calls to your store
by over 30%.
Accent Softening Technology
Get Clearer Communication
Ai for voice softens human Live Agents’ accents in real-time, creating clearer communication between the agent and the customer. This cutting-edge technology helps reduce confusion and call time, while also improving customer retention and satisfaction.
Credit Card Capture Technology
Agents can now resolve credit card entry errors in real-time, improving credit card processing accuracy to 99.9% and helping to increase customer satisfaction and save lost orders.
The Profitable Approach
It’s more than just average ticket. Live Agents are trained to maximize customer retention and profitability by picking up on customer cues to offer strategic upsell suggestions or to promote your prioritized, local store coupons. Conversations only a human agent can have.
